Monitor the suppliers delivery capacity
The customer had struggled with the fact that the delivery rate from their suppliers was deficient, which made it difficult to satisfy their customers with a high and stable availability of goods. It also made customers choose to go to a physical store instead to buy the goods they wanted. They lost customers that they could have kept if they had been able to monitor the suppliers’ delivery capacity in a correct way.
Helped to understand the quality costs
The aim of the assignment was to help the customer to understand their quality costs (COQ) to improve the organization and also the quality processes. Together with the customer, we did a thorough analysis of the entire challenge and what costs could be related to poor quality. The action plan consisted of several activities where building a stronger global quality organization was one of the main areas.